Guaranteed Delivery FAQ

Seel Guaranteed Delivery is a customer protection against loss, damage or delay during delivery of your order. Additionally, Guaranteed Delivery includes carbon offsets for the emissions resulting from your order's delivery and transit. Guaranteed Delivery is a 3rd party service, offered and administered by ilovevango partner, Seel.

Guaranteed Delivery protection is an optional add-on protection that can be selected during the checkout process, to cover things like shipping-related damage, package loss, and delay.

If you do not wish to buy this protection coverage simply remove it from your cart.  

If you do not wish to buy this add-on just shift the corresponding toggle to "off" and the charges will be removed from your cart.

The customer experience of Seel Guaranteed Delivery is as follows:

• Add Seel Guaranteed Delivery at checkout for a modest fee to protect the order against loss, damage, and delay.
• If your order is eligible for Seel Worry-Free Purchase, you’ll be receiving a confirmation email from Seel with all the coverage details, as well as instructions on how to report your package issue.
• If your protected package suffers loss, theft, delay, or damage, you can report the issue via the Seel Resolution Center.
  
• Seel will assess the issue to determine if the reported order issue qualifies for a payout.
• If the reported issue does qualify, a refund will be automatically sent to you.

How do I know what is covered with the Guaranteed Delivery protection?

Seel sends you a confirmation that explains the specific coverage provided for your order. An example of the confirmation email can be found below, which will be sent from support@seel.com.